Quick answers first. Still stuck? Ask Cue in the corner, or send us a message below and we'll reply by email.
Open a card on your board, go to the Files tab and click "Upload a version" (or drag the file in). Each upload becomes a version — v1, v2 and so on — that your team can review and comment on.
Up to 2 GB per upload on Creator and the free trial, 10 GB on Studio and 25 GB on Agency.
Keep the tab open while a file uploads. If it was interrupted (page closed or reloaded), the version shows "Continue — pick the same file": choose the same file and it carries on.
Right after it finishes uploading you can review the original file. The HD player is ready a few minutes later, once processing completes.
Go to Team in the sidebar, enter their email and choose a role. They get an email invite; editors join free — they don't need their own plan.
Owners and admins manage the workspace, team and billing. Editors work on cards and upload versions. Viewers can watch and comment.
Yes, on Studio and Agency: create a client review link from a version. Clients watch and leave timestamped comments by name, no sign-up needed.
Connect your channel on the YouTube tab, then open a card's YouTube tab: pick the version, add the title, description, tags and thumbnail, and publish now or schedule it.
Until Google finishes reviewing VideoUpload's YouTube API access, YouTube keeps uploads from apps like ours Private. Make it public with one click in YouTube Studio. Once the review is done, your chosen visibility will be used.
Yes — the original file you uploaded goes to YouTube from our servers, so nobody has to download and re-upload it.
Yes, anytime from the YouTube tab. Disconnecting removes our access and deletes the YouTube data we stored.
Every new account gets a 14-day free trial with no card needed. When it ends, uploads and new team members pause until you choose a plan — your boards and data stay.
Creator ($25/month): you + 2, 1 channel, 50 GB. Studio ($59/month): you + 5, up to 5 channels, 500 GB, client review links and editor payment tracking. Agency ($149/month): you + 30, unlimited channels, 5 workspaces, 2 TB. Yearly billing saves about 20%.
Open Plan & billing in the sidebar. You can upgrade, downgrade or cancel anytime; a cancelled plan stays active until the end of the period you paid for.
Yes — email us within 14 days of your first payment for a plan and we refund it in full. Renewals aren't refunded, but you can cancel anytime. Full details are in the Refund Policy.
Our reseller Lemon Squeezy processes payments as the merchant of record and sends your invoices and receipts.
You'll see a message when you hit your plan's team, channel or storage limit. Upgrade from Plan & billing, or free up space by removing old versions.
Yes — everyone you invite to your workspace counts toward your plan's team size, except you (the owner).
You can pay them from the card: each person adds their own Payoneer, PayPal or Wise link in Profile → Payout methods, and the Pay button opens it for you. The payment happens on that provider — VideoUpload doesn't process or hold money.
We usually reply within one business day. Replies come from support@videoupload.team.